The fastest and easiest way to contact the office is to send us a message is via the Patient Portal.  It is HIPAA compliant and it does NOT require a log in.  At the Patient Portal, you will find tools to help you schedule appointments, request medications and contact your providers and the office. We encourage our patients to interact with our office.

Once you submit your message, you will receive a text message acknowledging that we have received your submission.  From there, your message travels to a virtual mailbox in the order in which it’s received.  Our staff continually works on the list of messages each day. Depending on what the issue is, our staff works to resolve the issue, which may take a day or two to complete.  Once the issue is resolved, you will receive a text message or a phone call letting you know we have resolved the problem.

In order to give the best care possible to patients in our office, we have developed an efficient system of communication without the use of phones. Our providers and staff do not have direct phone lines to call/answer.  Therefore, the best way to reach us is by leaving a message through our online Patient Portal. There is no need to leave multiple messages. We do ask that you please allow 3 business days for us to respond. Though we do our best to respond within 24 hours, sometimes it takes a little longer.

No worries! Sometimes our computer system gets information before our bills are printed and sent out. You can either 1) Send us a message letting us know you were unaware of the balance because you haven’t gotten the bill yet; 2) You may go online to pay your balance; or 3) You may call our billing department at (844)285-4828 to answer any questions you may have about the bill, get a copy of your bill emailed to you, etc. At Specialists in Pain Care, we do all that we can to work with our patients. We understand how important it is to receive your medication on time.

Please send a general message to us through our Patient Portal.   Our Practice Manager will call you to get your updated information. Please do not create a second subscription.

Our Medication Management phone appointments are done on Tuesdays, Wednesdays and Thursdays each week. These appointments fill up quickly, so we recommend requesting your refill at least 7 days before you run out of medication. We understand that things happen and sometimes refill requests are done last minute. If this happens, please send us a message through the Patient Portal ASAP, and we will do our best to get you on the schedule for that day or the next day.

You will be contacted by a Specialists in Pain Care Team Member within 2 business days either by phone or via text. Once your appointment is scheduled, you will want to visit our new patient page to view useful tools including what to bring on your first visit and directions to the office. Go to: New Patient Page

New patient paperwork can be completed prior to your appointment. Follow this link: New Patient Forms

If you have multiple insurances, one is designated as the primary insurance and the other is the secondary insurance. With some insurances, you must pay a deductible amount for the primary insurance before the secondary insurance picks up the rest of the bill. In other cases, if you have changed insurances or gotten a new insurance, the patient has to call both insurance companies in order to update their Coordination of Benefits or “COB”. A “COB” communicates to all parties which insurance is primary and which insurance is secondary. If this is needed, you should also receive a letter in the mail from the insurance company to fill out and mail back to them. If this is not done, one insurance may refuse to pay because they do not have an updated “COB” on file. When that happens, the patient gets billed instead.

If you feel you have been billed incorrectly, please call our billing department at 1-(844)285-4828, and they will be happy to help get things fixed for you or clarify anything you may have questions about.

The texts you receive about paying your balance are computer generated. Unfortunately, the computer cannot tell who is on a payment plan and who is not. If you are on a payment plan and are current with your payments, please send us a quick message via the Patient Portal after you request your refill reminding us you are on a payment plan.